Context-aware moderation analyzes conversations to detect harassment and inappropriate messages, beyond simple keyword filtering across support chats.

AI agent guardrails prevent agents from sharing personal contact information and ensure bots can't be exploited to bypass delivery protocols.

Flag and review tools let you set custom moderation rules on the dashboard to automatically escalate serious complaints, for support team review.

Utilize online presence notifications to immediately link recipients with a customer service agents who are online and prepared to engage in conversation.

Trigger notifications from simple events such as message sent and edited, or set advanced triggers such as message read or message delivered.

Get notified for every group or individual action, such as notify all on groups and more

Track delivery engagement patterns by monitoring order volumes, driver availability, and more to optimize fleet allocation and operational staffing.

Monitor delivery quality metrics including pickup timeliness, route efficiency, and successful delivery rates to improve customer satisfaction.

Surface retention and reliability insights by monitoring repeat order behavior, cancellation and no-show rates, to inform proactive interventions.

HIPAA

GDPR

CSAM

COPPA

SOC2

DSA

Automate order tracking and record-keeping by syncing delivery events and chats to your core systems via custom webhooks.

Use secure webhooks to automate operational workflows and stakeholder alerts, from driver assignments to payment confirmations.

Capture webhook events across all interactions to ensure full operational visibility for dispute resolution, quality assurance, and fraud prevention.