Context-aware moderation analyzes complete conversations to detect harassment, hate speech, spam, and community guideline violations beyond simple keyword filtering.

AI agent guardrails prevent agents from sharing personal contact information, block inappropriate responses, and ensure bots can't be exploited to bypass community rules.

Flag and review tools let you set custom moderation rules on the dashboard to automatically escalate serious violations for community manager review.

Utilize online presence push, SMS and email notifications to immediately match community members who are online and prepared to engage in a chat.

Trigger notifications from simple events such as message sent and edited, or set advanced triggers such as message read or message delivered.

Get notified for every group or individual action, such as notify all on groups and more

Track member engagement patterns by monitoring session duration, group formation rates, conversation frequency, and event participation rates to optimize member matching and improve community retention.

Monitor community health metrics including active members, harassment incidents, moderation actions, and discussion activity to identify disengaged users and maintain a safe, positive community environment.

Measure AI agent effectiveness by tracking support bot resolution rates, onboarding completion with welcome agents, and how AI-assisted features like interest-based recommendations impact member satisfaction.

HIPAA

GDPR

CSAM

COPPA

SOC2

DSA

Trigger webhooks for messages, reactions, group activity, and moderation events to sync data with analytics and engagement tools.

Automate community workflows such as member notifications, moderation escalation, and support ticket creation through reliable webhook endpoints.

Capture AI agent responses including report creation, user behavior analysis and interactions overview to trigger improved interactions.